According to statements from its CEO, the former gold trading company, Menzgold, has claimed to have fulfilled its financial obligations to over 5000 customers. During a Twitter discussion addressing recent issues related to customer reimbursements, the CEO of the gold dealership firm mentioned that payments had been completed for 5000 clients.
To facilitate the payment validation procedure, the organization first required all essential papers from clients.
However, the business highlighted in a subsequent message that a significant percentage of submitted claims contained discrepancies, rendering 60% of the claims ineligible for settlement.
Furthermore, the failed company recommended that customers with funds tied up pay a fee of 650 cedis to determine their eligibility for reimbursements.
This recent statement release raised concerns about the validation cost imposed to determine payment eligibility, which has since been revoked in a subsequent release.
Customers are requesting the gold dealership company’s management to reconsider and alter the fee structure.
